1) Introduction

United Coachways LLC (“United Coachways,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share information when you visit our website, submit a quote request, or communicate with us by phone, email, or text message.

By using our website or communicating with us, you consent to the practices described in this policy.

2) Information We Collect

• Personal Information: Name, phone number, email address, and other contact details you provide when requesting a quote or booking transportation.
• Trip Details: Pickup and drop-off addresses, dates, times, passenger count, and event types.
• Communication Preferences: Your consent to receive calls, emails, or text messages (including verbal consent).
• Technical Data: IP address, device/browser info, and usage data collected via cookies and similar technologies.

3) How We Use Information

• Provide transportation quotes and complete bookings.
• Communicate about trip details, changes, or updates.
• Send confirmations, invoices, and customer service messages.
• Send text messages or calls if you have provided consent verbally or in writing.
• Improve our website, services, and customer experience.

4) Text Message (SMS) Policy & Verbal Opt-In

By providing your phone number and verbally opting in during a conversation with a United Coachways representative, you consent to receive text messages from United Coachways LLC at the number you provided.

How we obtain verbal opt-in:

“Would you like to opt in to text messaging? If so, you consent to receive messages from United Coachways LLC at (443) 314-5090 regarding account notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.”

When you say “YES” or otherwise verbally agree, you authorize United Coachways LLC to send informational and transactional messages related to quotes, bookings, schedules, reminders, and service updates.

• From Number: (443) 314-5090 or (844) 756-2777
• Message Frequency: Varies by interaction.
• Message/Data Rates: Standard carrier rates may apply.
• Opt-Out: Reply STOP to end. You may also call (844) 756-2777 or email privacy@unitedcoachways.com to revoke consent.
• Help: Reply HELP or contact us at (844) 756-2777.
• No Sale of SMS Data: We do not sell or share your mobile number or SMS message data with third parties for their marketing.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6) Sharing of Information

We do not sell personal information. We may share information with:

• Transportation affiliates and vendors solely to fulfill your requested service.
• Service providers who assist with website hosting, communications, payments, or analytics.
• Authorities when required by law, regulation, or legal process.

7) Your Rights & Choices

• Request access to or deletion of your personal information.
• Update your contact details or preferences.
• Withdraw consent to receive text messages, emails, or calls at any time (e.g., reply STOP for SMS).

To exercise these rights, contact us at privacy@unitedcoachways.com or call (844) 756-2777.

8) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10) Contact Us