Privacy Policy

Privacy Policy

Last Updated: 5/3/2026

United Coachways LLC (“United Coachways,” “we,” “us,” or “our”) respects privacy and is committed to explaining how we collect, use, disclose, share, sell, retain, and protect personal information.

This Privacy Policy applies to UnitedCoachways.com, our quote forms, booking workflows, customer contract pages, payment pages, vendor portal, CRM-related portals, email communications, text messages, phone communications, and related services.

1. Important Notice About Transportation Leads

United Coachways operates a transportation quote, booking, coordination, brokerage, vendor network, and lead-distribution business.

When you submit a quote request or transportation inquiry, we may collect and use your information to respond to your request, provide quotes, coordinate transportation services, match you with vendors/providers, distribute your request to transportation vendors or paid vendor subscribers, and operate our business.

This means we may share, disclose, transfer, license, or sell customer quote requests and lead information to transportation vendors, paid vendor subscribers, transportation providers, affiliates, subcontractors, and business partners for transportation-related purposes.

If you do not want your quote request or contact information shared or sold to transportation vendors or vendor subscribers, do not submit a quote request through our website. You may also contact us using the opt-out methods described below.

2. Information We Collect

We may collect the following categories of information.

Customer and Quote Information

  • name;
  • email address;
  • phone number;
  • company, school, organization, or group name;
  • event date;
  • occasion or trip type;
  • requested vehicle type;
  • passenger count;
  • pickup address;
  • destination address;
  • stop addresses;
  • final pickup or drop-off details;
  • itinerary notes;
  • service hours;
  • budget or pricing information;
  • quote history;
  • reservation ID or lead ID;
  • contract status;
  • payment status;
  • communications with United Coachways.

Vendor and Portal Information

  • vendor name;
  • company name;
  • contact name;
  • vendor email address;
  • phone number;
  • website;
  • company base address;
  • latitude/longitude or service-area information;
  • membership status;
  • subscription status;
  • lead access history;
  • portal login details;
  • portal usage activity;
  • lead views;
  • account setup information;
  • internal notes related to vendor matching or availability.

Payment and Transaction Information

We may collect payment-related records such as:

  • payment amount;
  • payment type;
  • deposit amount;
  • remaining balance;
  • transaction ID;
  • authorization ID;
  • invoice number;
  • payment processor reference;
  • card brand;
  • last four digits;
  • billing ZIP;
  • payment status;
  • payment timestamp;
  • payment gateway environment;
  • payment return or cancellation events;
  • chargeback and dispute records.

We do not intend to store full credit card numbers or card security codes.

Contract, Signature, and Authorization Information

We may collect and retain:

  • signed agreements;
  • typed names;
  • signature timestamps;
  • signer email;
  • signer phone number;
  • IP address;
  • browser or device information;
  • user agent;
  • terms acceptance timestamps;
  • electronic signature consent timestamps;
  • payment authorization records;
  • chargeback evidence;
  • agreement audit trails.

Website, Device, and Analytics Information

We may collect:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • referring pages;
  • pages viewed;
  • form interactions;
  • cookies and tracking identifiers;
  • approximate location;
  • session activity;
  • security logs;
  • analytics data.

Communications Information

We may collect and retain records of communications, including:

  • emails;
  • text messages;
  • SMS;
  • voicemails;
  • phone call records;
  • call recordings where permitted;
  • chat messages;
  • CRM notes;
  • vendor/provider responses;
  • customer support communications.

3. How We Use Information

We may use personal information to:

  • respond to quote requests;
  • provide transportation quotes;
  • distribute leads to vendors or providers;
  • sell or disclose leads to paid vendor subscribers;
  • coordinate transportation services;
  • generate contracts;
  • send customer agreements;
  • process payments;
  • verify payment authorization;
  • collect deposits and balances;
  • provide customer support;
  • communicate with customers, vendors, providers, and affiliates;
  • manage vendor memberships and subscriptions;
  • operate the vendor portal;
  • prevent fraud;
  • verify identity;
  • maintain security;
  • detect abuse;
  • enforce contracts;
  • respond to chargebacks;
  • manage disputes;
  • comply with law;
  • improve our website and services;
  • advertise, market, and promote United Coachways services;
  • maintain business records;
  • protect United Coachways, customers, vendors, and providers.

4. How We Share, Disclose, or Sell Information

We may share, disclose, transfer, license, or sell personal information to the following categories of third parties.

Transportation Vendors, Providers, and Paid Vendor Subscribers

We may disclose or sell customer quote requests, lead details, customer contact information, trip details, pickup and destination information, passenger count, requested vehicle type, itinerary notes, event details, and related information to transportation vendors, providers, affiliates, subcontractors, or paid vendor subscribers.

These parties may use the information to review availability, provide quotes, coordinate service, contact the customer, respond to United Coachways, or perform transportation-related services.

Service Providers and Technology Vendors

We may disclose information to service providers that help us operate our business, including hosting providers, CRM providers, email providers, SMS providers, payment processors, analytics providers, mapping providers, membership platforms, security providers, customer support tools, and software providers.

Payment Processors and Financial Institutions

We may disclose payment and transaction information to payment processors, banks, card networks, fraud prevention vendors, and financial institutions.

Legal, Compliance, and Dispute Purposes

We may disclose information to courts, regulators, law enforcement, attorneys, payment processors, card networks, banks, insurance providers, collection agencies, or other parties when necessary to comply with law, enforce agreements, respond to disputes, defend claims, collect amounts due, prevent fraud, or respond to chargebacks.

Business Transfers

If United Coachways is involved in a merger, acquisition, financing, sale, restructuring, bankruptcy, asset sale, or transfer of business operations, information may be disclosed or transferred as part of that transaction.

5. Sale or Sharing of Personal Information

United Coachways may sell or share personal information as those terms may be defined by certain privacy laws.

For example, when we provide customer quote requests or transportation lead information to paid vendor subscribers, transportation vendors, affiliates, or business partners in exchange for payment, subscription revenue, membership fees, referral value, or other business consideration, that activity may be considered a “sale” of personal information under some privacy laws.

Categories of personal information that may be sold or shared include:

  • identifiers such as name, email address, phone number, IP address, lead ID, reservation ID;
  • customer records such as quote requests, trip details, payment status, and customer service details;
  • commercial information such as requested services, quotes, purchases, payments, and reservations;
  • internet or network activity such as website interactions and lead form activity;
  • geolocation or location-related information such as pickup and destination addresses;
  • professional or business information where a vendor, school, company, or organization is involved;
  • inferences related to transportation needs, event type, route, vehicle preference, or booking intent.

We do not knowingly sell personal information of children under 16.

6. Your Privacy Choices

Depending on where you live and which laws apply, you may have rights to:

  • know what personal information we collect;
  • access personal information;
  • correct inaccurate personal information;
  • delete personal information;
  • opt out of sale or sharing of personal information;
  • limit certain uses of sensitive personal information;
  • receive a copy of certain information;
  • appeal a privacy decision;
  • avoid unlawful discrimination for exercising privacy rights.

To submit a privacy request, contact:

Email: booking@unitedcoachways.com
Phone: 1-844-756-2777
Subject line: Privacy Request

7. Do Not Sell or Share My Personal Information

If you want to opt out of the sale or sharing of your personal information, contact us at:

Email: booking@unitedcoachways.com
Subject line: Do Not Sell or Share My Personal Information

You may also use any “Do Not Sell or Share My Personal Information” link or form we provide on our website.

If you submit an opt-out request before we distribute your quote request, we may be unable to provide the same quote, vendor matching, or transportation coordination services because sharing lead information with vendors/providers may be necessary to respond to your request.

If your information has already been disclosed to vendors, providers, or subscribers before we process your opt-out request, we may not be able to retrieve or delete information already provided to third parties, but we will process your request as required by applicable law.

Covered businesses that sell or share personal information may need to provide a clear “Do Not Sell or Share My Personal Information” link, honor opt-outs, and honor valid browser-based global privacy controls where required.

8. Sensitive Information

We may collect certain sensitive information where necessary to provide services, process payments, verify authorization, prevent fraud, or comply with law. This may include payment-related information, account credentials, precise trip locations, signature audit data, IP address, and dispute evidence.

We do not request Social Security numbers from customers for transportation quotes. We do not intend to store full credit card numbers or card security codes.

9. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies to operate the website, remember preferences, measure performance, improve forms, detect fraud, support advertising, and understand website usage.

You may control cookies through your browser settings. Disabling cookies may affect website functionality, quote forms, login pages, vendor portal access, or payment workflows.

10. Payment Processing

Payments may be processed by third-party payment processors. We may receive transaction-related records, but payment processors may collect and process payment card information directly under their own terms and privacy policies.

We recommend not storing sensitive payment information unless there is a legitimate business need, and the FTC advises businesses to keep sensitive data only as long as needed and protect what they retain.

11. Vendor Responsibilities

Vendors, providers, and paid subscribers who receive customer lead information from United Coachways must use that information only for legitimate transportation-related purposes connected to the specific quote request, availability review, booking, or service.

Vendors may not resell, disclose, publish, scrape, export, transfer, or misuse customer lead information. Vendors are responsible for complying with applicable privacy, advertising, telemarketing, transportation, insurance, safety, and consumer protection laws.

12. Communications, Calls, Texts, and Emails

By submitting a quote request or creating an account, you authorize United Coachways to contact you using the contact information you provide. Communications may include quote responses, booking updates, payment links, contract links, service updates, vendor/provider coordination, reminders, customer support, and marketing messages.

You may opt out of marketing emails or texts where required by law. Transactional, reservation, payment, legal, security, and service-related messages may still be sent.

13. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, database, CRM, email system, payment system, or storage method is completely secure.

You are responsible for keeping your login credentials confidential and notifying us if you believe your account or information has been compromised.

14. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • providing quotes;
  • managing bookings;
  • operating the vendor portal;
  • maintaining customer and vendor records;
  • processing payments;
  • documenting authorization;
  • responding to disputes and chargebacks;
  • complying with legal, tax, accounting, insurance, regulatory, and business obligations;
  • preventing fraud;
  • enforcing agreements;
  • resolving claims.

We may retain signed agreements, payment authorization records, audit logs, transaction records, and dispute evidence for longer periods where necessary to protect legal and business interests.

15. Children’s Privacy

Our website and services are intended for adults and business users. We do not knowingly collect personal information directly from children under 13. If a transportation request involves minors, school trips, proms, youth groups, or student passengers, the request must be submitted by a parent, guardian, school official, organization representative, or other authorized adult.

16. State Privacy Rights

Residents of certain states may have additional privacy rights. These may include rights to access, delete, correct, obtain, opt out, limit use, or appeal certain decisions regarding personal information.

California residents may have rights under the California Consumer Privacy Act, including rights to know, delete, correct, opt out of sale/sharing, limit use of sensitive personal information, and non-discrimination. California’s Attorney General states that covered businesses may be subject to the CCPA if they meet thresholds such as annual revenue over $25 million, buying/selling/sharing personal information of 100,000 or more California residents or households, or deriving 50% or more of annual revenue from selling California residents’ personal information.

17. International Users

United Coachways is based in the United States and primarily serves United States transportation requests. If you access our website from outside the United States, you understand that information may be processed in the United States.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the updated effective date. Continued use of our website, portal, or services after changes are posted means you acknowledge the updated Privacy Policy.

19. Contact Us

United Coachways LLC
c/o Harvard Business Services, Inc.
16192 Coastal Highway
Lewes, Delaware 19958
Phone: 1-844-756-2777
Email: booking@unitedcoachways.com